FS PortalFinancial Services PortalContact Us

Privacy policy

1.1 Introduction

GRC Solutions is committed to ensuring that your privacy is protected. This Privacy Policy explains what information we may collect about you, and how we may use and disclose it; how you can instruct us if you would prefer to limit the use and disclosure of that information; and what safeguards we apply to protect your privacy.
Any updates to this Privacy Policy will be posted on this website.

1.2 Your consent

By providing us with information about yourself, you consent to its collection, use, disclosure and transfer as set out in this Privacy Policy. By using this website you also consent to our use of cookies as set out in this Privacy Policy.

1.3 Collection of personal information

We may collect information about you in several circumstances, including when we work with you; when we set up an online training site for you or your employer; when you make an enquiry on any area of the website; when you attend an event we organise; when you sign up to receive information from us (including training); when you apply to participate in a training or education course we provide or a third party provides; or when you apply for employment with us; or when you provide services to us.
In some circumstances, we may collect personal information about you from a third-party source – for example, from a company you work for; other organisations with whom you have dealings; a credit reporting agency; an information service provider; or from a publicly maintained record.

1.4 What information we collect

The information we collect may include your name, postal address, email address, telephone number, information regarding your job and/or other information regarding your preferences.
If you do not provide information requested by us, we may not be able to provide services to you or process an application to participate in a course or otherwise fulfill the purpose for which we have requested the information.

1.5 Use of your personal information

We and our affiliates (including agents, consultants and sub-contractors) may use any of the information that we collect about you to:

  • inform you of changes in legislation
  • provide you with governance, risk and compliance services and solutions
  • send you information on news, publications, seminars and events
  • improve our services and communications to you
  • notify you for the purposes of employment or the retention of services
  • send you invoices or reminder notices
  • process your requests of us and applications to us or applications we are managing for a third party
  • inform you for any other purpose for which this information was provided to us or for any purpose related or ancillary to any of the above

1.6 Disclosure of personal information

We may disclose your personal information:

  • to a client if we have collected it in the course of providing services to that client
  • to our affiliates who assist us in running our business (including this website) or provide related services and are subject to security and confidentiality obligations
  • between the various GRC Solutions businesses on a confidential basis for our internal administrative, billing and other business purposes
  • any third party we represent or to whom we supply services in relation to courses that third party makes available
  • as required by law

We may also use aggregate information and statistics to monitor website usage in order to help us develop this website and our services.

1.7 Information that you provide about other people

If you provide personal information to us about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that information to us and that, without our taking any further steps, we may collect, use and disclose that information as described in this Privacy Policy.

1.8 Data protection/ information security

We will take appropriate measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.

1.9 Transferring information abroad

We may transfer information about you between countries if required for a relevant purpose described above. These may include countries that do not provide the same level of protection as the laws of your home country (for example, the laws within the European Economic Area or Australia). Insofar that we exchange personal information with the International Compliance Association or its affiliates (collectively ICA) in relation to courses any of them make available, ICA may hold that information in Singapore or the United Kingdom or both.

We will at all times ensure a level of data protection at least as protective as that required in the European Economic Area and Australia. We will also require our affiliates to whom we transfer information about you to ensure a similar level of data protection.

1.10 Updating personal information

You have the right to request a copy of the personal information we hold about you and to have any inaccurate personal information corrected. If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, please let us know by sending an email to support@grcsolutions.com.au.

1.11 Marketing purposes

You also have the right to object to the use of your personal information for marketing purposes. To do so, please send your request to support@grcsolutions.com.au.

1.12 Cookies and other information-gathering technologies

This site uses cookies. When a site user visits the site, certain information may be recorded for statistical purposes, including information regarding a Site User’s:

  • server address
  • domain name
  • date and time of visit
  • previous websites visited
  • browser type

The list below outlines the cookies used on grcsolutions.com.au and Salt, and their purpose:

ASP.NET_SessionId – The session cookie is stored in temporary memory and is not retained after the browser is closed. It does not collect information from the user’s computer and does not personally identify the user.

piwik_ignore – This cookie is used by Piwik Analytics, which monitors traffic levels, search queries and visits to our website. Piwik Analytics stores IP addresses anonymously on its servers in the US. Neither GRC Solutions or Piwik associate your IP address with any information that can identify you personally.

These cookies enable Piwik to determine whether you are a return visitor to the site and to track the pages that you visit during your session.

Wc_session, cart_hash and items_in_cart – These cookies are used to store purchased items in the shopping cart for 24 hours. If the transaction is not complete, it will remove itself after 24 hours.

currentCultureen-AU – Salt course lessons use a cookie to bookmark pages. When exiting a lesson page, the cookie will retain the page number so when the lesson is next launched it will return you to the last visited page.

When launching a Salt lesson or quiz, a cookie stores the session ID for 24 hours. When that time period lapses, the cookie expires and automatically deletes itself. The Salt login page cookie stores login session information for 24 hours. When that time period has lapsed, the cookie expires and automatically deletes itself.

Not sure
where to start?

Speak to an account manager today

Off to a great start! One of our customer service representatives will be in-touch shorty.
Oops! Something went wrong while submitting the form.